Returns & Exchanges

Apply for a return or exchange - Click Here
UK Returns

Exchanges - FREE

If you would like to exchange any items in your order, we are able to offer a free postage label once per order. If the item you would like in exchange is out of stock or unavailable, you can exchange for any item of the same or greater value, or we can process a refund. In the event of a refund, our normal returns policy will apply £4 will be deducted from the refund for the cost of the postage label. If you are exchanging for an item of greater value, you will need to pay the difference and we will contact you to arrange this or contact us through social media or the live chat.

 

Refunds - £4 per Lable

If you are returning your item(s) for a full or partial refund then we will deduct £4 from the amount refunded as payment for the label if used. Please see below for more details

 

International Returns

If you are returning your item(s) for a full or partial refund then we will deduct £10 from the amount refunded as payment for the label if used. Please see below for more details

 

Faulty/Damaged or Incorrect Orders

Apply for a return or exchange - Click Here

Please ensure you follow the following steps;

  1. Make sure you received the item within the last 6 days
  2. Locate your order number of purchase of the goods 
  3. Contact us at your earliest convenience via the link above with details about your faulty/damaged item(s). 
  4. We will then contact you and inform you of the next stage. DO NOT return items to us before receiving confirmation to do so. We will provide a FREE returns label if we require the item back. We will NOT refund your returns postage if you decide to send the item back using your own method unless confirmed before you send the item back.

 

For Unwanted/Exchanging items:

Before returning your item(s) make sure to read the below checklist.

  1. Make sure you received the item within the last 14 days.
  2. Check that the product is in its original condition from when it was purchased.
  3. You provide your return with the returns form 
  4. Package the item(s) carefully using appropriate protective packaging. DO NOT tape or stick to the product box as this needs to be resold.
  5. For UK Returns using our Returns Label - We will provide you with a postage label to print and attach to your return.
  6. For International or UK Returns NOT using our Returns Label - Please use your own method (we are unable to cover the costs incurred).
  7. Either take your parcel to the Post Office, or book a Royal Mail Parcel Collect pick-up.
  8. Please note that at this stage (before the item(s) are received by us) you are responsible for the item(s) and therefore we recommend that you carefully package the item(s) and purchase any relevant insurance from the courier (if not using a returns label from us).
  9. We will aim to confirm receipt of the item(s) within 2 working days of receiving them. If it is possible, we will also confirm the refund/exchange at the same time.